Bank of Georgia creates inclusive banking services

Bank of Georgia has undertaken a comprehensive initiative to establish inclusive banking services, specifically addressing the financial needs of blind and visually impaired customers. The bank is creating an environment where every customer can independently, safely, and effectively manage their own finances, according to bank officials.

Traditionally, blind and low-vision customers have faced significant barriers in accessing banking services, whether in physical branch locations, through digital platforms, or when attempting to gather banking information. For Bank of Georgia, however, accessibility extends far beyond technical modifications. The institution views inclusion as a fundamental component of respecting customer rights, providing equal opportunities, and fostering inclusive economic development.

The bank has established at least one fully adapted branch in every region of Georgia and in each district of Tbilisi to ensure blind and low-vision customers have independent and equal access to banking services. These facilities feature private meeting rooms equipped with text-to-speech software, allowing customers to review banking products, contract terms, and make informed decisions autonomously. Additionally, tactile pathways and specially designed infrastructure support safe and independent navigation throughout the branches.

Bank of Georgia has expanded accessibility measures beyond physical locations to self-service banking. As of December 31, 2025, the institution has adapted 300 automated teller machines for blind users, incorporating audio instructions, automatic screen lowering functionality, and privacy-conscious design features. These enhancements enable customers to conduct banking transactions independently while maintaining complete control over their finances.

Ana Osadze, head of ESG and Sustainability at Bank of Georgia, stated that the bank's vision extends beyond merely providing financial services. Real inclusion begins when barriers no longer define a person's capabilities, she emphasized, noting that the bank measures success not only by the number of customers served but by how independently and with dignity each customer can access services under equal conditions.

Ana Lomtadze, CSR director, reinforced this commitment, stating that Bank of Georgia aims to create a financial environment where every individual has equal opportunity to utilize banking services and participate fully in economic life.